April 2020

New steps to remove barriers to access care for COVID-19

Blue Shield of California is taking additional steps to remove barriers and help its members receive the health care they need during the coronavirus (COVID-19) pandemic, announcing today it will cover members’ coinsurance, copayments and deductibles for COVID-19 medical treatments through May 31, 2020. Read the full release.

This announcement applies to customers who are covered under Blue Shield’s Individual and Family Plans, Medicare Supplemental plans, Medicare Advantage plans, as well as fully-insured employer group plans and union insured plans. Blue Shield will also administer the waiver for self-insured group health plans that choose to participate.

As mentioned in this news release, we are introducing a variety of ways to support our customers who are having difficulty paying their monthly premiums. We realize you are anxious to receive more information on this topic; however, it is important for us to make sure it is accurate and actionable prior to sharing. We thank you in advance for your patience. We will provide more details in the coming days.

In case you missed our newsletter earlier this week, we are enrolling employer group members off-anniversary through a Special Enrollment Period (SEP) through June 30, 2020, with July 1 as the latest effective date. This SEP is for employees who previously declined coverage for themselves or their dependents.
  • For an April 1, 2020, effective date, enrollment request must be received no later than April 15.
  • For May 1, June 1, and July 1 effective dates, enrollment requests must be received on or before the first of the month for which enrollment is being requested.
This is available to all fully insured small group (1-100) and large group (101+) employers. Self-funded plan sponsors typically determine eligibility of group coverage, which is described in their Plan Document.


April 2020

Blue Shield leadership shared insights in two live events, April 1

Thank you to those who were able to attend our phone conferences yesterday. We value your business, and we are here to support you as we navigate through this difficult time.

We have provided links to recordings of the events from yesterday, if you would like to re-listen, share, or if you were unable to attend.

Blue Shield leadership webinar from April 1, 2020, featuring:
Facebook Live Q&A on COVID-19 with Terry Gilliland, MD on April 1, 2020: Dr. Gilliland shared what we’re doing for our members, our employees, and our communities and answered broker questions live.

Learn more about our leadership

April 2020

Stay up to date with these additional resources

We have covered a lot of topics in our webinar and Facebook events, as well as recent broker alerts and Blue Shield press releases. Key notes outlining our response to COVID-19 are provided in the fact sheet below for your reference and to share with your clients. In addition to measures Blue Shield is implementing to support our customers, public programs for small businesses have critical resources for those in need of financial assistance, particularly the federal Paycheck Protection Program (PPP). The application deadline is June 30, 2020. Those who prefer to speak with someone can call their local Small Business Development Center or Women’s Business Center for free assistance and guidance to lenders.

Stay tuned! We’ll have additional updates in the coming days on what Blue Shield is offering in support of our members.

Additional information, including all previous broker communications related to COVID-19, is available on our Broker Connection resource page – which is updated daily. You can also see the latest updates from Blue Shield on our News Center or have them delivered to your inbox by subscribing here.